Water, Hygiene, and Hope: Supporting Nanay Carmen After the Flood
When Typhoon Kristine (Severe Tropical Storm Trami) struck Barobaybay, Camarines Sur, 76-year-old Nanay Carmen faced rising floodwaters, putting her already fragile health at risk. Like many vulnerable individuals, she struggled with limited access to clean water and basic hygiene products. Thanks to our intervention, with the support of UNICEF, we provided her with essential hygiene and water kits, allowing her to regain a sense of comfort and dignity. Discover her story…
Rising Waters and Anxiety
On the evening of October 20, 2024, 76-year-old Carmen C. Panuelos—known in her community as Nanay Carmen—felt anxious as heavy rains from Typhoon Kristine (known internationally as Severe Tropical Storm Trami) began flooding her neighborhood in Barobaybay, Bicol, Camarines Sur. The swelling Bicol River isolated the entire community for five days, making it too dangerous to seek help in neighboring areas.
Nanay Carmen, who has lived with high blood pressure, arthritis, and an untreated goiter for 30 years, stayed awake all night, worried about the rising waters surrounding her home. By 9:00 AM the next morning, October 21, 2024, the floodwaters had risen to chest height, forcing her to evacuate. With the support of barangay officials, she and her granddaughter, Elma, were transported by boat to the barangay hall, which served as an evacuation center.
Challenges in the Evacuation Center
The evacuation center, though a refuge, presented its own challenges. The cold, crowded conditions and lack of sanitation facilities strained Nanay Carmen’s health. By October 22, she developed a fever, and barangay health workers attended to her immediately. With shared, poorly equipped bathrooms and limited water supply, she struggled to meet her basic hygiene needs. Often, she avoided using the bathroom due to her mobility limitations and the lack of privacy. Unable to bathe, she felt uncomfortable and longed for her home, where she could restore some normalcy.
The Long Road to Recovery
Food shortages added to her struggles, leaving her hungry and yearning to cook her own meals. By October 24, Nanay Carmen returned home, navigating knee-high floodwaters to find comfort in her familiar surroundings. However, she has since battled a persistent cough and cold, and her anxiety spikes whenever it rains heavily.
Nanay Carmen, a widow, lives with her 40-year-old son, her primary source of support. However, her son recently lost his job due to the typhoon’s impact, further straining their already limited financial resources. Together, they face daily challenges, especially in addressing Nanay Carmen’s health and hygiene needs.
Assistance through hygiene and water Kits
On November 2, 2024, Nanay Carmen received hygiene and water kits from Action Against Hunger and UNICEF, with support from the UK Foreign, Commonwealth and Development Office, for the first time. The kits contained essential items such as soap, laundry detergent, and water storage containers, which were otherwise unaffordable on her limited budget. These supplies enabled her to bathe, do laundry, and store water, addressing long-neglected needs.
Accompanying hygiene promotion sessions were equally impactful, helping Nanay Carmen understand the importance of proper hygiene practices for health and well-being. She shared her gratitude, saying, “Maraming salamat sa Action Against Hunger at UNICEF sa hygiene and water kits. Dahil sa kakulangan ng budget, hindi namin ito nabibili, kaya malaking tulong ito sa amin. Nabigyan ako ng pag-asa dahil sa malaking tulong ninyo.”
“Thank you to Action Against Hunger and UNICEF for the hygiene and water kits. Due to our limited budget, we can’t usually afford them, so this is a big help to us. Your support has given me hope.”

Nanay Carmen received essential hygiene and water kits.
Through the hygiene and water kits, Nanay Carmen regained the ability to care for herself and her surroundings. Despite her ongoing challenges, she is determined to apply what she learned about hygiene, improving her self-care while moving forward with renewed hope.
To know more about our emergency response : click here
Prepared by: Michelle D. Labay, MEAL Officer
Contributor: Mirriam Solleza, WASH Cluster Information Manager
Edited by: Joyce Sandajan, Communications Manager
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